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Product Care & FAQs

Everything you need to know about your Lumière tools and shopping with us.

Got Questions?

Frequently Asked Questions

We recommend cleaning your brushes after each use with a gentle brush cleanser or mild soap. Rinse under lukewarm water, gently reshape the bristles, and lay flat to dry on a clean towel.

For professional use, clean after every client. For personal use, we recommend cleaning at least once per week to maintain hygiene and brush performance.

Store your brushes upright in a brush holder or flat in a clean, dry case. Avoid storing in humid or enclosed spaces to preserve bristle shape and integrity.

Yes — Lumière tools are designed to meet the standards of professional estheticians. They are also gentle and easy to use for at-home skincare routines.

Standard shipping typically takes 5–8 business days (For All orders in USA & Canada). Expedited options are available at checkout.

Yes — we offer free shipping on all orders over $100 USD.

Please contact us for international shipping inquiries. We'll do our best to accommodate your order.

We accept returns within 14 days of delivery for unused, unopened items in original packaging. Please contact us to initiate a return.

We take quality seriously. If your item arrives damaged, please contact us within 48 hours with photos and we will resolve it promptly.

If you're new to facial brushes, we recommend starting with the Essential Duo. For a full professional setup, the Fluff Brush Trio or Dual Lumiére Wand Trio Collection are ideal.

Absolutely — our tools are designed for everyone who wants a more elevated, professional-quality skincare routine at home. They're gentle enough for daily use.

Still have questions? We're happy to help.

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