Refund policy


Last updated: June 2026

At Lumière The Label LLC, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it, due to sanitary reasons
  • In its original packaging
  • Accompanied by proof of purchase (order number or confirmation email)

Due to the nature of our products and hygiene standards, we are unable to accept returns on items that have been opened, used, or removed from original packaging. This applies to all brushes, tools, and skincare products.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used brushes, facial tools, or skincare products
  • Gift cards
  • Final sale or clearance items
  • Items marked as non-returnable at the time of purchase

How to Initiate a Return

To start a return, please contact us at support@lumierethelabel.com with your order number and reason for return. Do not send your purchase back without first contacting us — returns sent without prior authorization will not be accepted.

Once your return is approved, we will provide you with a return shipping address and instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the credit.

Shipping charges are non-refundable unless the return is the result of our error.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at sales@lumierethelabel.com within 7 days of delivery. Include your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We do not process direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order.

Contact Us

For any questions about our return policy, please reach out:

Email: sales@lumierethelabel.com General inquiries: info@lumierethelabel.com