Shipping policy
Last updated: June 2026
Thank you for shopping with Lumière The Label. We want to get your order to you as quickly and safely as possible. Please review our shipping policy below.
Order Processing
Orders are processed within 2–4 business days (Monday through Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, restocks, or high-demand periods, processing times may be extended. We will communicate any delays by email.
Domestic Shipping (United States)
We currently ship to all 50 US states and internationally! Shipping options and estimated delivery times are displayed at checkout.
Standard shipping typically arrives within 5–8 business days after processing. Expedited options may be available depending on your location.
Free shipping may be available on qualifying orders. Thresholds will be displayed at checkout when applicable.
International Shipping
We are currently working to expand our international shipping options. Please check back or sign up for our email list at lumierethelabel.com to be notified when international shipping becomes available in your region.
For international inquiries, contact us at sales@lumierethelabel.com.
Shipping Carriers
We ship via USPS, UPS, or FedEx depending on your location and the shipping method selected. Carrier selection is at our discretion to ensure reliable delivery.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through the carrier's website.
If you have not received a tracking update within 5 business days of your order confirmation, please contact us at sales@lumierethelabel.com.
Lost or Stolen Packages
Lumière The Label is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please first check with neighbors and your local post office, then contact us at sales@lumierethelabel.com and we will do our best to assist.
Incorrect Shipping Address
Please review your shipping address carefully before placing your order. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error immediately after placing your order, contact us right away at sales@lumierethelabel.com — we will try to correct it before the order ships, but we cannot guarantee changes once processing has begun.
Damaged in Transit
If your order arrives damaged, please photograph the packaging and the product and contact us at sales@lumierethelabel.com within 7 days of delivery. We will arrange a replacement or refund.
Contact Us
For shipping questions or order support:
Email: sales@lumierethelabel.com Sales inquiries: sales@lumierethelabel.com